Terms of Service

Gostiko is operated by Playline Ltd, 5, 131 st street, Sofia, 1797, Bulgaria. It is a platform where hosts of guesthouses, villas and small hotels offer stays and guests book them. You can reach us at support@gostiko.com.

• You must be at least 18 years old and able to enter into contracts.
• Keep your account details accurate and your sign-in secure. You are responsible for activity on your account.
• One person per account; do not create accounts for others without their permission.

Hosts provide the accommodation and are responsible for it, including the accuracy of their listings and their compliance with local rules. Gostiko provides the platform, collects payment for bookings and pays hosts out. We are not a party to the stay itself and do not own or manage the properties.

• The price, fees and the cancellation policy are shown before you pay. A booking is confirmed once payment succeeds.
• Payments are processed by Stripe. Prices are in the currency shown at checkout.
• Your booking confirmation and booking page show your reservation details; contact the host through Gostiko for questions about your stay.

Each booking follows the cancellation policy shown on the listing and at checkout when you booked. Before check-in you can cancel from your booking page and receive any refund that policy allows. From the check-in day, you can ask the host for a refund from your booking page; we review requests and decide fairly based on the circumstances. This does not limit your rights under consumer law.

• Describe your property accurately, keep availability and prices up to date, and honour confirmed bookings.
• You are responsible for permits, registrations, taxes and insurance that apply to your property and income.
• Payouts are provided by Stripe. By setting up payouts you agree to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service.
• You may use our AI assistant to draft a listing from text you provide; review the result before publishing, as you remain responsible for it.

• Respect the host's house rules and the number of guests you booked for.
• Leave the property as you found it. You may be responsible for damage you or your companions cause.

You keep the rights to the photos, descriptions and messages you add, and give us permission to host, display, adapt and translate them to run and promote Gostiko. Do not post anything unlawful, misleading or that infringes others' rights, and do not use messages to arrange bookings or payments outside Gostiko.

We work to keep Gostiko available and accurate but cannot guarantee it will be uninterrupted or error-free. To the extent the law allows, we are not liable for the condition of properties or for indirect losses. Nothing in these terms limits liability that cannot be limited by law, including for intent, gross negligence, or death or personal injury.

You can delete your account at any time from your profile; bookings that already started or are in progress still need to be completed or cancelled first. We may suspend or close accounts that break these terms or the law, telling you why where we can.

We may update these terms. We will show the new date above and ask you to accept significant changes when you next sign in. Bookings made before a change keep the terms that applied when you booked.

These terms are governed by the law of the country where Gostiko is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and may bring claims there. Contact us first at support@gostiko.com so we can try to resolve any issue.